• There is no re-admission to American Express presents BST Hyde Park after entry. Please plan ahead because once you’re in, you’re in!
  
  
• This is a fully standing event. Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats. Please remember this is an outside Festival show and all shows are sold as standing tickets only.
  
  
• No food or drink is permitted to be brought into American Express presents BST Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers). We allow patrons to bring in empty water bottles to refill at one of our free refill points across the festival arena. View the food traders we have onsite here.
  
  

• We will not allow large bags into American Express presents BST Hyde Park but you will be permitted to take small bags in with you. We class small bags as no larger than 297mm x 210mm x 210mm.

Garth Brooks - Saturday 27 June 2026

Pitbull - Friday 10 July 2026

Lewis Capaldi - Saturday 11 July 2026

Entry timings: 14:00* – please note the gates will be open approx. 60 minutes early for those customers who select Primary Entry and VIP tickets.

Last entry for all shows - 20:30. The Box Office will close at 20:00. Please make sure you’re onsite in advance of these times in case of queues.

All shows will finish by 22.30.

All set times are subject to change. While we aim to keep to the advertised schedule, artist performances may vary in length and may not start or end exactly as listed. The published times are intended as a guide only. Thank you for your understanding.

Paying at American Express presents BST Hyde Park

ALL bars, food traders and concessions accept Chip & PIN payment as well as contactless payment (up to £100) and this is the quickest and most efficient way of paying. There will not be cash points available onsite.

Box Office Ticket Collection

If you are collecting your tickets at the event, please go to the main Box Office. You will need to present the credit or debit card you purchased your tickets with, photo ID and a copy of your email confirmation.

Free Drinking Water

There is free water available throughout the event. Locations are signposted and are also shown on the event maps. Please bring a refillable water bottle with you so you can stay hydrated.

Customer Service Info Hubs

Customer Service Information Hubs are located throughout the site and run by uniformed members of the American Express presents BST Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

Customer Welfare and First Aid Provision

Welfare and First Aid provision is at the North of the event and operated by our trained and experienced staff. Both services are open during event hours and all visits are logged and recorded. The Welfare Area acts as an internal meeting point and is also the location of Lost Property, on-site baby changing facilities and a quiet space for those who may need it.

Phone Charging

Phone charging vending machines are located at the welfare tent near the North Entrance and Accessible Entrance, where you can rent a power bank.

Food & Drink

We have a wide range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of taste-bud teasing artisan traders, producers and restaurateurs. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies.

No food or drink is permitted to be brought into American Express presents BST Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).

View the food traders we have onsite here.

Toilets

Flushable toilets with handwash facilities are available throughout the site. Please visit the accessibility section of the website for information on accessible toilet facilities.

Baby Changing Facilities

Baby changing facilities and a quiet space for baby feeding can be found at the Welfare Area to the North of site.

Left Luggage/Cloakroom

There are no luggage storage facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations for £6 for up to 24 hours (insured up to £750). Use the code BST for 10% off: listed here. There are multiple locations within walking distance of the festival.

Funfair

American Express presents BST Hyde Park often offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

Merchandise

There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Seating and Shade

Please remember this is an outside Festival show and all shows are sold as standing tickets only.

Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats.

There will be a restricted and enforced “no picnic blanket zone” within the site to assist with crowd flow. This will be enforced with staff on the ground so please be aware of this as if you are situated within this zone you will be asked to move further back.

There are some places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the American Express VIP Summer Garden (which is accessible only to customers who purchase tickets for that area) and in the HydeAway (which is accessible only to customers who purchase tickets for that area). We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

Medication Storage

Please bring any medication that you would normally take, but no more than you would personally expect to take over the duration of the event. Tell your friends about any allergies you have. All medication must be clearly labelled as prescribed and the name on the prescription label must match that of the ticket holder. Medication can be safely stored and refrigerated at the Welfare Area on site if required. Please remember that all medication must be self-administered.

British Sign Language (BSL) Performance Interpreter

BST Hyde Park welcomes Deaf and Hard of Hearing customers and is proud to offer British Sign Language interpretation for all acts on the Great Oak Stage (Main Stage) across all nine shows. BSL Interpreters for these performances will be based to the side of the Main Stage, on the right hand side of the stage if you are facing it.

To get to the area where the interpreter is located please visit the Accessible Customer Service Hub on arrival at the event (located by the entrance to the Main Stage Viewing Platform). From here, a member of our Access team will ensure that you and a friend are able to get as close to the interpreters as possible. This hub can be found on the customer map which will be made available closer to the event date.

Banners are permitted up to A1 in size

Banners that have battery-powered fairy lights on them will be permitted

Banners should only be constructed of bendable materials – i.e cardboard/paper is fine.

Wood/MDF etc is not acceptable

Banners cannot have flag poles on them

Customers should please respect other fans and not compromise their enjoyment of the show with their signs or banners. Final decision on the suitability of signs and banners rests with the stewards team at the event entrances.

AEG and Strut Safe are teaming up this year to help you feel safe on your way home from our events this summer.

Strut Safe is a UK-wide and judgement free phone line. If you're walking alone, our volunteers will be a friendly voice to keep you company and help you feel safe until you are through the door.

Call Strut Safe on 0333 335 0026

Fri + Sat - 7pm - 3am

Sun - 7pm - 1am

If customers are still at the festival, or can get back to the event during the free-to-enter midweek period:

• Customers are advised to go to the Welfare Tent where a member of staff will be able to tell them if their item has already been handed in.
  
  
• All found items are handed in to the Welfare Tent, so there is a possibility that lost items will be located straight away.
  
  
• If the item cannot currently be located customers should fill out a lost item enquiry form at https://notlostenquiry.com/tlc-welfare/ this can be completed on any internet connected device.
  
  
• These details will be processed by a dedicated lost team member, who will aim to reunite the customer with their property.

If customers have already left the festival and are not able to get back to the event during the free-to-enter midweek period:

• Customers should fill out a missing property form here. This can be completed on any internet connected device.
• These details will be processed by a dedicated lost property team member, who will aim to reunite the customer with their property.

Important note:

All details submitted will only be used for the purposes of reuniting customers with their property. All unclaimed items will be donated to charity or recycled.

No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry.

AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.

Children under the age of 2 will be admitted free of charge

Not every day at American Express presents BST Hyde Park is suitable for young children. It is your responsibility to check the suitability of an event for any children in your party, this includes the type audience the event is likely to attract and whether such an audience is a suitable environment for children in your party.

BST Hyde Park has a number of big screens displaying performances and the closer you go to the North Entrance, the less busy the event will be for families to enjoy a comfortable experience with young children.

Some shows may have further age restrictions so please check at point of purchase.

Buggies & pushchairs

Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into American Express presents BST Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.

Challenge 25

If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.Any one of the following is considered an acceptable form of ID:1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.2. Full or provisional photo card driving license issued by the DVLA.3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

Please note that film cameras may be present at the Event. By entering the Event and/or purchasing Tickets, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

A CCTV system is in operation across the whole event site for everyone’s safety and wellbeing. The scheme is controlled by AEG Presents Ltd.

What to do if you need to get in touch

If you have already made your purchase and have a question about your ticket please contact your point of purchase (see Authorised Ticket Agents)

If you have not received your tickets 72 hours prior to your event date, please also contact your point of purchase.

If you have not yet purchased a ticket to BST Hyde Park because you have a question related to ticketing please contact AXS.com.

If your query is regarding accessible tickets or accessible event facilities, please head to the Accessibility section of the website.

If your question is not answered anywhere on the BST Hyde Park website, please use this form but allow 72 hours for a response.

Follow us on Facebook, Twitter and Instagram for all the latest BST Hyde Park news!

Food Trading opportunities

Check back for info on how to apply for 2025.

Job Opportunities

Vacancies for 2024/2025 will be posted on the on the AEG Careers website.

PR/Media enquiries only: BSTpress@outside-org.co.uk

Brand Sponsorship Enquiries only: sponsorship@bst-hydepark.com